Refund Policy

RETURN, EXCHANGE & REFUNDS POLICY

We do not accept returns of chocolate. If you are unsatisfied with your order, please feel free to contact info@21degreesestate.com Please include your name, phone number and order number.

If your product arrives damaged, please include a photo of the damaged product. Items may not be tampered with or eaten. Our team will review each claim, and either issue a refund or resend the product. 

To start a return, you can contact us at info@21degreesestate.com or call us at (808) 778-0308.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

My chocolate melted after arrival and has white coloring, is it still good? 

This white discoloration is called 'cocoa butter bloom'. It does not affect the flavor of the chocolate, but it does change the texture of it. The fats in chocolate — called cocoa butter — are tempered during the final step of chocolate making. Chocolate that has been melted and re-hardened loses this temper. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.